Terms & Conditions

Thank you for visiting the Prinz Jewelry  website (website URL). We will do our utmost to maintain our excellent relationship with you by setting out our terms and conditions for using this website. This will help us keep high quality customer service. By using this website, agree to accede to these terms and conditions. 

RING SIZING

You can ask for an initial consultation for custom orders online. However, some measurements such as  ring size need to be precise. We offer free ring sizing, but this must be in person.

We will accept and follow custom orders with customer-provided measurements, but we do not guarantee the finished product will fit. Any requests for resizing or adjustments in this case will result in additional charges.

PAYMENT

PRINZ Jewelers accept payment through all major credit cards for online purchases. We will also accept cashier's checks, wire transfers, and personal checks for custom orders.

SHIPPING & DELIVERY

We offer free shipping for anywhere in the United States.  The shipping fee outside the US will depend on the country, and you are to pay insurance fees, taxes, duties, or tariffs as required.

RETURN POLICY

We will accept returns for pre-made jewelry with defects or for wrong item delivered, and issue refunds after receipt of the item. Change of mind is not an acceptable reason for returns.

We do not accept returns or issue refunds for any purchase of custom jewelry. We make no exceptions for this policy.